Put Down the Keyboard and Pick up the Phone: Why Email Sucks

Posted on June 10, 2013 by Five Degrees Consulting in Communication No Comments

It just took me 12 back-and-forth messages to set up a very simple meeting. I now cannot help but consider how much faster it could have been done if the other person and I could have had a 2 minute phone discussion. Certainly we would have arrived at the same conclusion, but in a much faster time frame.

Which leads me to my point – as convenient as it might be, email is not the best form of communication for complicated information, for personal correspondence or for any message which might have an emotional component.

Clarity of Message – Even the best of writers may struggle making some points in a written, email acceptable format.

Importance – Email can be ignored, delayed, lost in transmission. When the message has urgency or importance behind it, nothing helps the receiver understand the importance like hearing it directly from you.

Emotion – The reader cannot see our smiles, cannot hear the intonation of the comments and may be lost with the spirit of the writing. A sentence that may deliver necessary levity or seriousness when spoken lacks the intended punch when written.

People like to connect to other people. Email can be so impersonal. Next time pick up the phone, you might be surprised at the result.

Authored by: Zack Clark, MBA

Zack is a Senior Consultant and one of the founding partners at Five Degrees Consulting. This is a blog we share between several of the Consultants at Five Degrees, guest authors and colleagues. We work with companies large and small on People and Organization strategies. Our work specializes in organizational development, leadership effectiveness and executive development. With a focus on working with leaders at all levels to create an intentional corporate culture, we help organizations increase employee engagement, energize working teams, develop critical leadership competencies and enhance strategic communications for more information about our services, please connect with us.

But, I Don’t Have a Network!

Posted on May 24, 2013 by Five Degrees Consulting in Tips & Tricks No Comments

Well, you should be ashamed of yourself then. Certainly there are people who know and like you, and people you know and like. That’s a network. The question is, if they needed something could they call on you? Would they know why they should? If you needed something would the people in your “network” take your call and be willing to help?

4.5 keys to having a successful network (#4 is really long):

Be authentic – I think I might say this in every blog topic I write. Be the real you. Don’t try to play a role you are unfit to play. Learn the value you have to others, learn how to authentically communicate what you do, who you are and the value in knowing you.
Cultivate relationships before you need them – A professional or peer network is only as good as the relationships. Waiting to build the relationship until you need to ask someone for guidance, advice, a job or anything when they havent heard from you for years, or don’t even know who you are could prove challenging. Set a goal to ‘ping’ valuable network contacts every so-often to keep the relationship alive. My best advice – keep it about them, not about you. Always use a pay-it-forward approach and offer help / assistance. They will then ‘owe you’ when you most need it.
Know your value – what are you good at, what do you know? Who do you know? How can you help. Get clear about that. A fun exercise is to keep track for a month what types of things people ask you for. What are you best known for? Keep a list. If it is different that what you want to be known for, think about your personal brand.
Use technology – LinkedIn, FaceBook, Twitter – whatever. Use technology to keep in touch.

I personally use LinkedIn for business, Facebook for friends. That line is blurring slightly, as I really like some of the people I do business with, and would consider them friends and welcome them to see under the hood of my personal life. Define your own boundaries there.

Make sure your online profile that you use for professional networking matches the brand you want the world to see, then use the technology to congratulate people on new jobs or other updates you read online.

Build your own online network by searching for people you worked with in the past and present – think as high up the chain as possible, and to people who reported to your direct reports, vendors, partners, clients. Stay in touch. The world of business is small – you never know who you might cross paths with again in the future.

When you are inviting someone to connect, I suggest writing a personal message. LinkedIn has their standard “I’d like to add you to my professional network” text. I like to use something a little more personal. ”it was great meeting you at _____. I enjoyed your talk on______. I would love to keep in touch via LinkedIn..” or something similar.

After accepting someone’s invitation to connect, respond with a “thanks for reaching out” message. Start building your online rapport and relationship the moment you hit ‘accept’.

Having an established professional network can be incredibly valuable. It is not about the # of connections or friends you have, but the quality of the relationships.

Authored by: Zack Clark, MBA

Zack is a Senior Consultant and one of the founding partners at Five Degrees Consulting. This is a blog we share between several of the Consultants at Five Degrees, guest authors and colleagues. We work with companies large and small on People and Organization strategies. Our work specializes in organizational development, leadership effectiveness and executive development. With a focus on working with leaders at all levels to create an intentional corporate culture, we help organizations increase employee engagement, energize working teams, develop critical leadership competencies and enhance strategic communications for more information about our services, please connect with us.

Your Personal Brand: What are You Known For?

Posted on May 10, 2013 by Five Degrees Consulting in Perspective No Comments

“What do you do for a living? “ Probably one of the most common questions we are asked when we meet someone new. I was speaking with a client last week and in the course of conversation asked what her husband did professionally. Her initial response was vague, and ended with “I don’t really know”. This got me thinking. Could my wife really tell someone what I did for a living? Could my father? And is it important?

Several years ago, when my first patent was granted a friend said “I didn’t know you were that smart” I still think she was joking, but what if she wasn’t? Perhaps I had not accurately conveyed to her through the course of our conversations that I was a driven, smart individual.

These two issues are closely related, and have to do with personal branding. When we first meet people, they quickly assess our credibility, energy, trustworthiness and a variety of other really important attributes that, for them, define who we are.

Strategic personal branding starts by defining how you want to show up – intentionally. Putting the real you, or best you out there. This never means manufacturing a you that cannot be lived up to; it includes being open and letting people see who we really are and what we are capable of. Part of how we brand ourselves, is to talk about what we do and establish credibility. Start creating your personal brand by writing down all the things you want to be known for, the things you are good at, and the things that others might say you are good at. Is there a common theme? Are there some consistencies? Learn how to tell those stories well. I have one client who decided he wanted to be known as the expert of a particular product line within their organization. He started talking about the product whenever he had the chance, studied competitors, processes and market position. He has the product on his desk, and if you ask will tell you all about it. None of this was by accident. He decided to be known for something, became the expert, promoted the fact that he was the expert, and now has senior executives coming to him for advice.

Defining how you want to show up, creating a strategic brand for yourself will not just ensure your spouse, parent or children can say in a sentence what you do for a living, but can lead to job referrals, improve your reputation within the organization and position you right where you want to be…

Authored by: Zack Clark, MBA

Zack is a Senior Consultant and one of the founding partners at Five Degrees Consulting. This is a blog we share between several of the Consultants at Five Degrees, guest authors and colleagues. We work with companies large and small on People and Organization strategies. Our work specializes in organizational development, leadership effectiveness and executive development. With a focus on working with leaders at all levels to create an intentional corporate culture, we help organizations increase employee engagement, energize working teams, develop critical leadership competencies and enhance strategic communications for more information about our services, please connect with us.

Give Me a Goal

Posted on April 20, 2013 by Five Degrees Consulting in Development No Comments

Many companies, at the beginning of each year set and help employees define goals for the upcoming year. MBO’s – managing by objectives, SMART goals, Performance Goals and any number of other really cool sounding targets that we should achieve by year end – and maybe we get paid more if they are achieved.

There are several ways that goals are set, among them:

Top-Down: Just what it sounds like. Goals set at the top, everyone else tries to figure out what they mean and achieve them. Sometimes they work well, and we get it and can run to execute and achieve. Other times it leaves the ‘doers’ disconnected, uninvolved and not aligned with the goal-setter’s mission. The team may have a “what’s in it for me” thought, or a feeling of “they just gave me a goal that I don’t care about”.

Personal Goals: Likely in conjunction with the annual performance appraisal, individuals get to set their goals or objectives for the year. Sometimes this works well too. Individuals can grow and achieve. At risk is the connection between the achievement of the goal and the company growth or success, leaving the company saying “what’s in it for me”.

I propose that goals should be set collaboratively, and tie these two approaches together. A model we often use in helping people set goals we call “Big Dot, Little Dot”, which is quite simple. For example, if I am trying to lose weight (Big Dot) I might 1. Exercise, 2. Eat Better, 3. Drink Less Beer. (little dots) Each little dot would have executable tactics that I can do every day to achieve the little dot, and inturn affect the Big Dot. Corporate goals or objectives should work the same way. For example:

Corporate goal: Grow Sales by 5% >
Division Goal A: Create and implement new customer facing software >
Manager’s personal goal A: Learn to evaluate software attributes, build an RFP and negotiate selection,
Manager Goal B: Develop skill in delegating projects through my team.

It would be easy to get lost in the details of this writing, but I think you get the point. Involving managers at all levels in creating their own goals allows them to buy-in and provides them a voice in what they will work on, personally and professionally. Ensuring they tie into corporate goals and objectives helps keep everyone focused on the same “Big Dot” at the end of the day, which will help achieve the intended corporate results.

Authored by: Zack Clark, MBA

Zack is a Senior Consultant and one of the founding partners at Five Degrees Consulting. This is a blog we share between several of the Consultants at Five Degrees, guest authors and colleagues. We work with companies large and small on People and Organization strategies. Our work specializes in organizational development, leadership effectiveness and executive development. With a focus on working with leaders at all levels to create an intentional corporate culture, we help organizations increase employee engagement, energize working teams, develop critical leadership competencies and enhance strategic communications for more information about our services, please connect with us.

Whose Job is it to Develop You?

Posted on March 3, 2013 by Five Degrees Consulting in Development No Comments

Leadership development, growth or continued learning is a key component to continued success within any organization, or in helping find your way to the next job, promotion or career. More often than not, before you are promoted you will find yourself doing the new job, putting in the long hours and not getting paid for it. Proving you can do the job and earning the job before you receive it and are paid for it.

In a Leadership Academy kick-off last week I was reminded of, and told a story to illustrate this point. I once became a manager of an existing team. As might be customary in that situation, in the first few weeks I met 1:1 with each team member to better get to know each other, establish shared expectations etc. One particular individual asked “will you develop me?” And while that may sound like a normal question, she was actually expecting that I would spoon-feed “development” which just isn’t how it works. Instead, I helped her figure out where she wanted to go and what her goals were. Once established I may have mentored her, coached her and provided clear and consistent feedback, but ultimately she developed herself.

No one can develop you. If you want to continue to learn and grow, figure out what it is you really want to achieve, find a coach or mentor to help guide you on your journey, and start learning for yourself. You own your personal development and growth. Inevitably you may find yourself doing the job before you are recognized or paid for it, but the experience should make it worthwhile.

Authored by: Zack Clark, MBA

Zack is a Senior Consultant and one of the founding partners at Five Degrees Consulting. This is a blog we share between several of the Consultants at Five Degrees, guest authors and colleagues. We work with companies large and small on People and Organization strategies. Our work specializes in organizational development, leadership effectiveness and executive development. With a focus on working with leaders at all levels to create an intentional corporate culture, we help organizations increase employee engagement, energize working teams, develop critical leadership competencies and enhance strategic communications for more information about our services, please connect with us.

Delivering Dynamic Presentations

Posted on February 20, 2013 by Five Degrees Consulting in Tips & Tricks No Comments

Perhaps the most important piece of communication that every leader needs to perfect on their rise to the top is the ability to deliver an effective presentation.

Too often today presentations tend to be boring, meetings drone on seemingly not to have a point, and many presenters read their PowerPoint slides to us (I could have read it on my own…). And while we are talking about PowerPoint – these presentations tend to have too many slides, with too many distracting images, movement or too many words.

This afternoon I am flying out to deliver one of my favorite workshops that we teach – “Delivering Dynamic Presentations”. In this two-day workshop we teach both experienced and inexperienced presenters a variety of skills. Among them:
What’s Your Point: Perhaps the most commonly missed preparation point that presenters make. Essentially it boils down to answering the questions: What should the audience be thinking, feeling or doing as a result of this presentation. (two side notes: a. Who is the audience, and why are they there, and b. what if every meeting organizer thought about their “point” before they sent the Outlook invite…)

Managing and Harnessing pre-presentation jitters: Every time you present you are playing a role. We work with presenters on calming their nerves and using that energy to show up as their ‘branded’ self. Playing the ‘real you’ and targeting energy, movement and language to the audience.

Presentation Outline: Our overall outline and structure we teach is simple, and one that matches several other models. Start by getting the audience’s attention in a relevant, respectful and reasonable manner, Make your points and sub-points with clarity, summarize, ask for questions and wrap up in control. Leaving the presentation in control helps the presenter ensure their points were heard. Another mistake presenters made is to conclude, ask for questions and leave the stage. If the last question unraveled the presenter’s main point they just lost.

Visual Aids: Technology can and does fail. Many presentations rely too much on slides. Presentations should be about the speaker, and the message the speaker has; slides should provide visual illustrations and help make the point.
Giving a great presentation can earn credibility and position the speaker for both additional speaking engagements and open them to further career growth. Giving a bad presentation can be an anchor, and can (and probably does) slowly drive the audience away from listening to you. Start giving great presentations by a. defining your point, practicing in advance, using slides as a visual, not a crutch.

Authored by: Zack Clark, MBA

Zack is a Senior Consultant and one of the founding partners at Five Degrees Consulting. This is a blog we share between several of the Consultants at Five Degrees, guest authors and colleagues. We work with companies large and small on People and Organization strategies. Our work specializes in organizational development, leadership effectiveness and executive development. With a focus on working with leaders at all levels to create an intentional corporate culture, we help organizations increase employee engagement, energize working teams, develop critical leadership competencies and enhance strategic communications for more information about our services, please connect with us.